Returns & Exchanges

At The Essence Vault, we want you to be completely satisfied with your signature scent, which is why we offer a 30-day return policy for all unopened and unused fragrances. If your order isn't a perfect match, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via the online portal with your order number and the reason for your return to receive a unique Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the items in their original, unopened packaging and include the provided return form to ensure your request is processed without delay.

• 3.
  Ship the Items

  Affix the return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue your refund or dispatch your exchange bottle within 5-7 business days.